Automotive Technician (Kelowna)
Europro Autohaus
We are currently looking for a Shop Foreman or an Automotive Technician Journeyman to join our busy team to help diagnose, maintain and repair our customer's vehicles.
The Purpose & Objective of this position:
The Technician role is a very important role at the company as it completes the repairs and services that the sales team sells. In addition to actually producing the work sold on customer vehicles, this role also performs the vital task of inspecting vehicles to find repairs and services that are needed on a customer's vehicles which the sales team will sell to customers.
Who Are We:
Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.
Who are you:
You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand that "price is what people pay and value is what they get".
Job Responsibilities and Duties
- Diagnostic mechanical and electrical work using specialty tools including scan tools, oscilloscopes, wiring diagrams, borescopes and chassis ears.
- Knowledge of diagnostic flow charts.
- Ability to maintain a high level of communication with the Service Advisor and customers.
- Solve people’s car problems.
- Apply diagnostic data found in one of our online manuals Alldata, ProDemand, and Identifix
- Protractor Shop Management and Autoserve1 (digital inspections) experience is an asset.
- Experience Punching in and out of RO’s via timeclock or online.
- Writing complaint, cause, correction-based RO reporting
- Preparing a repair parts list for the service advisor
In addition, the successful candidate will also have the following:
Skills
- Able to communicate in an effective and positive manner
- Able to use time effectively so priority issues receive appropriate focus and effort
- Excellent time management
- Excellent written communication skills
- Able to multi-task
- Able to listen and communicate effectively with service advisors and other technicians.
- Able to handle difficult situations in a professional manner
- Enjoy working in a team environment
- Able to set goals and complete on time
Experience
- 5-year previous Automotive knowledge required
- Computer knowledge and proficiency
- 3 years Customer Sales and Service Experience
- Positive demeanor and the ability to relate well with other employees and customers
- Attitude
- Positive, assertive and open minded
- Goal oriented
- High moral and ethical standards
- Empathetic and understanding
- The desire to improve the company
- Self-motivated/self-starter
- Takes ownership of activities and results
- Enjoy working as part of a Team player
- Adaptable
Results
- Worked successfully under pressure and within chaotic moments and seasons
- Establish and achieve goals through ambition and execution skills
- Meet and exceed an average of 40 billed hours per week
- Continually finding and generating business from new customers
- Cognitive Skills
- Problem-solving
- Fast and willing learner
- Professional in appearance and approach
- Able to come up with new ideas
- Adapt quickly to change
- Trainable
- Computer Skills
Habits:
- Detailed oriented, punctual and organized
- Hard worker with strong work ethic
- Consistently monitors and follows up to ensure team delivers on obligations
- Professional Appearance
- Likes to be prompt and on time
- Excellent time management habits
- Daily debriefing to plan for the day
- Addresses issues quickly and effectively
- Even-tempered and patient
Education:
- Minimum high school education required
- Valid driver's license
- Red seal or equivalent certification with 5 years of experience
Front of the Line:
Current shop foreman or lead tech will move to the Front of the Line.
Compensation:
$30-$40 based on experience
Holidays 3 weeks offered after 1 year
RRSP matching
4 day work week offered