Primary:
Sales: Sell repairs and service to customers based on their need’s goals and desires, using company guidelines and best practices.
Secondary:
Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.
Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts under the direction of the Part Manager and Operations Manager when they need an assistant with this task.
Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: checking out customers, picking up a part, or any other task that can be safely completed which is needed.
Overall:
- Over-seeing operations at ValleyPro Autohouse
- Statistical analysis of operations
- Full customer service
- Liaison between Technicians, Operations Manager, Front end Staff and Owner
- Maintaining the computer database
- Estimating
- Sales
- Assist Purchasing department when needed
In addition, the successful candidate will also have the following:
Skills
- Able to communicate in an effective and positive manner
- Able to use time effectively so priority issues receive appropriate focus and effort
- Excellent time management
- Excellent written communication skills
- Able to multi-task
- Able to listen and communicate effectively with customers and vendors
- Develop close relationships with all existing and new customers and vendors
- Able to handle difficult situations in a professional manner
- Enjoy working in a team environment
- Able to set goals and complete on time
Experience
- 1-year previous Automotive knowledge required
- Computer knowledge and proficiency
- 3 years Customer Sales and Service Experience
- Positive demeanor and the ability to relate well with other employees and customers
Attitude
- Positive, assertive and open minded
- Goal oriented
- High moral and ethical standards
- Empathetic and understanding
- Desire to improve company
- Self-motivated/self-starter
- Takes ownership for activities and results
- Enjoy working as part of a Team player
- Adaptable
Results
- Worked successfully under pressure and within chaotic moments and seasons
- Establish and achieve goals through ambition and execution skills
- Meet and exceed goals
- Continually finding and generating business from new customers
- Accurate billing with proposals
- Estimates done quickly
- Can convey value versus price
Cognitive Skills
- Problem solving
- Fast and willing learner
- Professional in appearance and approach
- Able to come up with new ideas
- Adapt quickly to change
- Trainable
- Computer Skills (Word, Excel)
Habits
- Detailed oriented, punctual and organized
- Hard worker with strong work ethic
- Consistently monitors and follows up to ensure team delivers on obligations
- Professional Appearance
- Likes to be prompt and on time
- Excellent time management habits
- Daily debriefing to plan for the day
- Addresses issues quickly and effectively
- Even tempered and patient
Education:
- Minimum high school education required
- Valid driver's license
Compensation:
Competitive salary, and room for wage advancement. Benefits include bonus pay structure, RRSP matching, extended medical and dental, 3 weeks holidays (after 1 year), and 5 days of pay sick days.
