Service Advisor (Kelowna)
We are currently looking for an experienced Service Advisor to join our busy team to maintain, manage and organize our customer accounts.
The Purpose & Objective of this position:
The Service Advisor role is a prime to the success of our business. The fundamental job of this position is selling customers the recommended services and repairs made by the technicians based on the customer’s needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business
Who Are We:
Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.
Who are you:
You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand that "price is what people pay and value is what they get".
Sales: Sell repairs and service to customers based on their need’s goals and desires, using company guidelines and best practices.
Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.
Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts under the direction of the Part Manager and Operations Manager when they need an assistant with this task.
Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: checking out customers, picking up a part, or any other task that can be safely completed which is needed.
In addition, the successful candidate will also have the following:
Competitive salary, and room for wage advancement. Benefits include bonus pay structure, RRSP matching, extended medical and dental, 3 weeks holidays (after 1 year), and 5 days of pay sick days.