• Diagnostic mechanical and electrical work using specialty tools including scan tools, oscilloscopes, wiring diagrams, borescopes and chassis ears.
• Knowledge of diagnostic flow charts.
• Ability to maintain a high level of communication with the Service Advisor and customers.
• Solve people’s car problems.
• Apply diagnostic data found in one of our online manuals Alldata, ProDemand, and Identifix
• Protractor Shop Management and Autoserve1 (digital inspections) experience is an asset.
• Experience Punching in and out of RO’s via timeclock or online.
• Writing complaint, cause, correction-based RO reporting
• Preparing a repair parts list for the service advisor

In addition, the successful candidate will also have the following:

Skills

• Able to communicate in an effective and positive manner
• Able to use time effectively so priority issues receive appropriate focus and effort
• Excellent time management
• Excellent written communication skills
• Able to multi-task
• Able to listen and communicate effectively with service advisors and other technicians.
• Able to handle difficult situations in a professional manner
• Enjoy working in a team environment
• Able to set goals and complete on time

Experience

• 5-year previous Automotive knowledge required
• Computer knowledge and proficiency
• 3 years Customer Sales and Service Experience
• Positive demeanor and the ability to relate well with other employees and customers
• Attitude
• Positive, assertive and open minded
• Goal oriented
• High moral and ethical standards
• Empathetic and understanding
• The desire to improve the company
• Self-motivated/self-starter
• Takes ownership of activities and results
• Enjoy working as part of a Team player
• Adaptable

Results

• Worked successfully under pressure and within chaotic moments and seasons
• Establish and achieve goals through ambition and execution skills
• Meet and exceed an average of 40 billed hours per week
• Continually finding and generating business from new customers
• Cognitive Skills
• Problem-solving
• Fast and willing learner
• Professional in appearance and approach
• Able to come up with new ideas
• Adapt quickly to change
• Trainable
• Computer Skills

Habits:

• Detailed oriented, punctual and organized
• Hard worker with strong work ethic
• Consistently monitors and follows up to ensure team delivers on obligations
• Professional Appearance
• Likes to be prompt and on time
• Excellent time management habits
• Daily debriefing to plan for the day
• Addresses issues quickly and effectively
• Even-tempered and patient

Education:

• Minimum high school education required
• Valid driver's license
• Red seal or equivalent certification with 5 years of experience

Front of the Line:

Current shop foreman or lead tech will move to the Front of the Line.

Compensation:

$30-$40 based on experience

Holidays 3 weeks offered after 1 year

RRSP matching

4 day work week offered