Service Advisor (Kelowna)
ValleyPro Autohouse
We are currently looking for an experienced Service Advisor to join our busy team to maintain, manage and organize our customer accounts.
The Purpose & Objective of this position:
The Service Advisor role is a prime to the success of our business. The fundamental job of this position is selling customers the recommended services and repairs made by the technicians based on the customer’s needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business
Who Are We:
Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.
Who are you:
You are an organized, energetic, positive and enjoy being part of a team and has a passion for delivering exceptional customer service! You understand that "price is what people pay and value is what they get".
Job Responsibilities and Duties
Primary:
Sales: Sell repairs and service to customers based on their need’s goals and desires, using company guidelines and best practices.
Secondary:
Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.
Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts under the direction of the Part Manager and Operations Manager when they need an assistant with this task.
Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: checking out customers, picking up a part, or any other task that can be safely completed which is needed.
Overall:
- Over-seeing operations at ValleyPro Autohouse
- Statistical analysis of operations
- Full customer service
- Liaison between Technicians, Operations Manager, Front end Staff and Owner
- Maintaining the computer database
- Estimating
- Sales
- Assist Purchasing department when needed
In addition, the successful candidate will also have the following:
Skills
- Able to communicate in an effective and positive manner
- Able to use time effectively so priority issues receive appropriate focus and effort
- Excellent time management
- Excellent written communication skills
- Able to multi-task
- Able to listen and communicate effectively with customers and vendors
- Develop close relationships with all existing and new customers and vendors
- Able to handle difficult situations in a professional manner
- Enjoy working in a team environment
- Able to set goals and complete on time
Experience
- 1-year previous Automotive knowledge required
- Computer knowledge and proficiency
- 3 years Customer Sales and Service Experience
- Positive demeanor and the ability to relate well with other employees and customers
Attitude
- Positive, assertive and open minded
- Goal oriented
- High moral and ethical standards
- Empathetic and understanding
- Desire to improve company
- Self-motivated/self-starter
- Takes ownership for activities and results
- Enjoy working as part of a Team player
- Adaptable
Results
- Worked successfully under pressure and within chaotic moments and seasons
- Establish and achieve goals through ambition and execution skills
- Meet and exceed goals
- Continually finding and generating business from new customers
- Accurate billing with proposals
- Estimates done quickly
- Can convey value versus price
Cognitive Skills
- Problem solving
- Fast and willing learner
- Professional in appearance and approach
- Able to come up with new ideas
- Adapt quickly to change
- Trainable
- Computer Skills (Word, Excel)
Habits
- Detailed oriented, punctual and organized
- Hard worker with strong work ethic
- Consistently monitors and follows up to ensure team delivers on obligations
- Professional Appearance
- Likes to be prompt and on time
- Excellent time management habits
- Daily debriefing to plan for the day
- Addresses issues quickly and effectively
- Even tempered and patient
Education:
- Minimum high school education required
- Valid driver's license
Compensation:
Competitive salary, and room for wage advancement. Benefits include bonus pay structure, RRSP matching, extended medical and dental, 3 weeks holidays (after 1 year), and 5 days of pay sick days.