Primary Duties and Responsibilities:

• Over-seeing operations at both locations.
• Statistical analysis of operations. (KPI’s)
• Full customer service.
• Liaison between technicians, front end staff, departments needs and ownership.
• Maintaining the computer database.
• Manage Employees: Be the leader of the shop’s team and assist them to meet objectives, goals and sales targets set forth by the owner’s vision. Enforce and maintain the company’s values, mission, culture, policies, and systems. Provide coaching to employees who aren’t meeting standards or expectations.
• Sales: Sell repairs and services to clients using company’s guidelines and best practices.
• Mange Costs: Ensure that costs are kept under control by team in all areas of the shop and find ways to reduce cost while maintaining the customer service and quality standards of the company.
• Manage Shop Workflow: While maintaining quality standards, maintain a balanced and effective workflow internal best practices. Assist foreman in managing technician workloads by monitoring and dispatching work to achieve the best possible results.

• Help promote a company culture that encourages top performance and high morals.
• Work with the shop owner to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team.
• Build alliances and partnerships with other organizations.
• Assist the parts department with Purchasing when need it.
• Assist the parts department and service advisors with estimating work order when need it.

In addition, the successful candidate will also have the following:

Skills

• Understanding of policy, planning, and strategy.
• Ability to develop, implement, and review policies and procedures.
• Ability to oversee budgeting, reporting, planning, and auditing.
• Understanding of necessary legal and regulatory documents.
• Ability to address problems and opportunities for the company.
• Ability to build alliances and partnerships with other organizations.
• Able to communicate in an effective and positive manner.
• Able to use time effectively so priority issues receive appropriate focus and effort.
• Excellent time management.
• Excellent written communication skills.
• Able to listen and communicate effectively with customers and vendors.
• Develop close relationships with all existing and new customers and vendors.
• Able to handle difficult situations in a professional manner.
• Enjoy working in a team environment.
• Able to set goals and complete on time.

Attitude

• Positive, assertive, and open minded.
• Goal oriented.
• High moral and ethical standards.
• Empathetic and understanding.
• Desire to improve the company.
• Self-motivated/self-starter.
• Takes ownership for activities and results.
• Enjoy working as part of a Team player.
• Adaptable to changes.

Results

• Worked successfully under pressure and within chaotic moments and seasons.
• Establish and achieve goals through ambition and execution skills.
• Meet and exceed goals.
• Continually finding and generating business from new customers.
• Accurate billing with proposals.
• Estimates done quickly.
• Can convey value versus price.

Cognitive Skills

• Problem solving.
• Fast and willing learner.
• Professional in appearance and approach.
• Able to come up with new ideas.
• Adapt quickly to change.
• Trainable and ability to adopt changes.
• Computer Skills (Word, Excel).

Habits

• Detailed oriented, punctual, and organized.
• Hard worker with strong work ethic.
• Consistently monitors and follows up to ensure team delivers on obligations.
• Professional Appearance.
• Likes to be prompt and on time.
• Excellent time management habits.
• Daily debriefing to plan for the day.
• Addresses issues quickly and effectively.
• Even tempered and patient.

Qualifications and Requirements:

• Minimum high school education required.
• Bachelor’s degree in operations management or related field.
• At least 1-year previous Automotive knowledge required.
• Valid driver's license.
• Experience in management, operations, and leadership.

• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Excellent communication skills, ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions, and to monitor/assess the performance of other individuals.
• Ability to build consensus and relationships among owners, HR department, shop Foreman, service advisors, and employees.

Working Conditions:

• 7:15 AM to 5:15 PM Monday to Friday, or after reports are prepared.
• Confirm all doors and gate are locked.
• Walk through the shop, make sure to leave no “man behind.”

Compensation:

Competitive salary, and room for wage advancement. Benefits include bonus pay structure, RRSP matching, extended medical and dental, 3 weeks holidays (after 1 year), and 5 days of paid sick days.