158 Old Vernon Rd. Kelowna BC  |  Monday - Friday: 7:30AM - 5:00PM | Closed for Lunch Hour 12pm - 1pm  |  Call (250)870-8339

Operations Manager (Kelowna) - Full Time

The position of Operation Manager consists of planning, directing, or coordinating the operations of companies or public and private sector organizations.

Our expanding company is seeking to hire an experienced Operations Manager to join our leadership team to maintain, manage and oversee the general operations of our company. The fundamental job of this position will be planning a long-term success, work with various teams and departments on improvements and solutions, and analyze key performance indicators (KPI’s). You will be in charge of providing inspired leadership for the operation of our organization, which involves making important strategic decisions, as well as the development and implementation of operational policies and procedures. You will also be assisting our Human Resources department with recruiting, when necessary, and help promote our company culture that encourages morale and performance.

Who Are We:

Europro Autohaus is an independent German and Volvo only repair facility along with ValleyPro Autohouse which is a Domestic and Asian Repair Center. We are committed to bringing the highest quality work and customer service at a fair and honest price. Our goal is to set ourselves apart from the competition by developing a personalized relationship with each of our clients.

Who are you:

You are an organized, energetic, positive person that enjoys being part of a team that has a plan for delivering exceptional customer service! You understand that "price is what people pay and value is what they get".

About Us

Do you love working with people? 

Do you appreciate receiving and providing memorable experiences?

Would you be excited to join a family-style work environment and make a difference every single day?

If so, you may be a great addition to the ValleyPro Autohouse & Europro Autohaus team.

Our Values and Culture.

We value relationships. We value people. We value the family that is our team. 

We like to think of our culture like an ice cream sundae (stay with us here…)

We are all unique flavours that combine to create an enjoyable experience for every client and employee that walks through our doors. We celebrate diversity. We encourage personality and authenticity. 

We won’t ask you to become just another piece of our puzzle. We want you to bring your own flavour to add to the sundae! Our goal is to set ourselves apart from the competition by developing a deep, personalized relationship with each other and our clients. 

Primary Duties and Responsibilities:

  • Over-seeing operations at both locations.
  • Statistical analysis of operations. (KPI’s)
  • Full customer service.
  • Liaison between technicians, front end staff, departments needs and ownership.
  • Maintaining the computer database.
  • Manage Employees: Be the leader of the shop’s team and assist them to meet objectives, goals and sales targets set forth by the owner’s vision. Enforce and maintain the company’s values, mission, culture, policies, and systems. Provide coaching to employees who aren’t meeting standards or expectations.
  • Sales: Sell repairs and services to clients using company’s guidelines and best practices.
  • Mange Costs: Ensure that costs are kept under control by team in all areas of the shop and find ways to reduce cost while maintaining the customer service and quality standards of the company.
  • Manage Shop Work-Flow: While maintaining quality standards, maintain a balanced and effective workflow internal best practices. Assist foreman in managing technician workloads by monitoring and dispatching work in order to achieve the best possible results.
  • Help promote a company culture that encourages top performance and high morales.
  • Work with the shop owner to determine values and mission, and plan for short and long-term goals.
  • Identify and address problems and opportunities for the company.
  • Support worker communication with the management team.
  • Build alliances and partnerships with other organizations.
  • Assist the parts department with Purchasing when need it.
  • Assist the parts department and service advisors with estimating work order when need it.

In addition, the successful candidate will also have the following:


  • Understanding of policy, planning, and strategy.
  • Ability to develop, implement, and review policies and procedures.
  • Ability to oversee budgeting, reporting, planning, and auditing.
  • Understanding of necessary legal and regulatory documents.
  • Ability to address problems and opportunities for the company.
  • Ability to build alliances and partnerships with other organizations.
  • Able to communicate in an effective and positive manner.
  • Able to use time effectively so priority issues receive appropriate focus and effort.
  • Excellent time management.
  • Excellent written communication skills.
  • Able to multi-task.
  • Able to listen and communicate effectively with customers and vendors.
  • Develop close relationships with all existing and new customers and vendors.
  • Able to handle difficult situations in a professional manner.
  • Enjoy working in a team environment.
  • Able to set goals and complete on time.


  • Positive, assertive and open minded.
  • Goal oriented.
  • High moral and ethical standards.
  • Empathetic and understanding.
  • Desire to improve company.
  • Self-motivated/self-starter.
  • Takes ownership for activities and results.
  • Enjoy working as part of a Team player.
  • Adaptable to changes.


  • Worked successfully under pressure and within chaotic moments and seasons.
  • Establish and achieve goals through ambition and execution skills.
  • Meet and exceed goals.
  • Continually finding and generating business from new customers.
  • Accurate billing with proposals.
  • Estimates done quickly.
  • Can convey value versus price.

Cognitive Skills

  • Problem solving.
  • Fast and willing learner.
  • Professional in appearance and approach.
  • Able to come up with new ideas.
  • Adapt quickly to change.
  • Trainable and ability to adopt changes.
  • Computer Skills (Word, Excel).


  • Detailed oriented, punctual and organized.
  • Hard worker with strong work ethic.
  • Consistently monitors and follows up to ensure team delivers on obligations.
  • Professional Appearance.
  • Likes to be prompt and on time.
  • Excellent time management habits.
  • Daily debriefing to plan for the day.
  • Addresses issues quickly and effectively.
  • Even tempered and patient.


Qualifications and Requirements:

  • Minimum high school education required.
  • Bachelor’s degree in operations management or related field.
  • At least 1-year previous Automotive knowledge required.
  • Valid driver's license.
  • Experience in management, operations, and leadership.
  • Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
  • Excellent communication skills, ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions, and to monitor/assess the performance of other individuals.
  • Ability to build consensus and relationships among owners, HR department, shop Foreman, service advisors, and employees.

Working Conditions:

  • 7:15 AM to 5:15 PM Monday to Friday, or after reports are prepared.
  • Confirm all doors and gate are locked.
  • Walk through the shop, make sure to leave no “man behind.”


Competitive salary, and room for wage advancement. Benefits include bonus pay structure, RRSP matching, extended medical and dental, 3 weeks holidays (after 1 year), and 5 days of pay sick days.

Excited and Ready to Apply?

The future team member we are searching for is cheerful, friendly, and self-motivated. We all help each other succeed and grow here - but we do push ourselves to be personally responsible for the individual excellence we each put forward.

Are you the person we are looking for? We would love to welcome you into our close-knit, growing family.

So, what are you waiting for? 

Apply Now

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