Primary:

• Ordering Parts: Partnering with Vendors to secure high-quality parts for repairs at the best possible prices. This includes negotiation with vendors and shopping multiple vendors for the best price. This position will build good working relationships with parts vendor reps.
• Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars and other tasks as directed by business need.

Secondary:

• Preparing Paperwork: Create quotes, invoices, and other documents for customers or vendors using Shop Management Software.
• Sales: When needed, assisting in selling repairs and services to customers under the guidance of a Service Adviser or Operations Manager.

In addition, the successful candidate will also have the following:

Qualifications:

• Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration related position.
• Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge & Ability: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
• Communication Skills: Must be able to communicate in English fluently, in both verbal and in written form.
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
• Physical Demands: Must be able to lift more than 15lbs without assistance, must be able to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers.

Skills

• Able to communicate in an effective and positive manner
• Able to use time effectively so priority issues receive appropriate focus and effort
• Excellent time management
• Excellent written communication skills
• Able to multi-task
• Able to listen and communicate effectively with customers and vendors
• Develop close relationships with all existing and new customers and vendors
• Able to handle difficult situations in a professional manner
• Enjoy working in a team environment
• Able to set goals and complete on time

Attitude

• Positive, assertive and open minded
• Goal oriented
• High moral and ethical standards
• Empathetic and understanding
• Desire to improve company
• Self-motivated/self-starter
• Takes ownership for activities and results
• Enjoy working as part of a Team player
• Adaptable

Results

• Worked successfully under pressure and within chaotic moments and seasons
• Establish and achieve goals through ambition and execution skills
• Meet and exceed goals
• Continually finding and generating business from new customers
• Accurate billing with proposals
• Estimates done quickly
• Can convey value versus price

Cognitive Skills

• Problem solving
• Fast and willing learner
• Professional in appearance and approach
• Able to come up with new ideas
• Adapt quickly to change
• Trainable
• Computer Skills (Word, Excel)

Habits

• Detailed oriented, punctual and organized
• Hard worker with strong work ethic
• Consistently monitors and follows up to ensure team delivers on obligations
• Professional Appearance
• Likes to be prompt and on time
• Excellent time management habits
• Daily debriefing to plan for the day
• Addresses issues quickly and effectively
• Even tempered and patient

Education:

• Minimum high school education required
• Valid driver's license 

Compensation:

Competitive salary, and room for wage advancement. Benefits include bonus pay structure, RRSP matching, extended medical and dental, 3 weeks holidays (after 1 year), and 5 days of pay sick days.