Sheila Lewis

I recently purchased a 1997 Volkswagen Jetta - Putt Putt - from Alica Mayne. She has used your service for as long as she has had the car, which gave me great confidence to continue using your service. I love the email feature for confirming appointments and confirming estimates. I enjoy the personal care from the office and the strong communication from staff when the car is being serviced. I have only had one visit so far and overall it was an amazing experience. However, at the end of the visit, my husband discovered a part on the steering wheel had been broken during service,
when he inquired, initially staff were suggesting the part was already loose. This is false. Eventually a staff member admitted to perhaps being a bit rough and perhaps being responsible for the part coming off. I was disappointed to learn that my husband had to stand his ground and press the staff to address this situation appropriately. Thankfully the ladies in the office assured my husband they would find the replacement part and fix the break caused by the shop. Overall my first experience was good and based from Alicia Mayne's high recommendation of your service, I will (with great peace of mind) continue to use your services!