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158 Old Vernon Rd. Kelowna BC  |  Monday - Friday: 7:30AM - 5:00PM | Closed for Lunch Hour 12pm - 1pm  |  Call (250)870-8339

1997 Volvo 960

John, Grandforks BC

Kevin, I want to express my thanks and appreciation for the work you and your people did on my car in Kelowna. We arrived back in Grand Forks in good time and the car ran great, with no re occurrence of the CEL, so it would seem that your techs found the problem.

By noon yesterday I had become quite frustrated, and was anticipating a nasty bill, a scene and an unsolved problem.  What a great surprise when I arrived at your shop to find that, with no comment from myself, you had stuck to your original estimate of costs, (thereby absorbing a considerable amount of your actual cost), and had indeed found the problem!  You sacrificed gain and profit, but demonstrated true responsible customer service and integrity.

As a long time member of the Volvo Club of BC, I will make sure that you are recommended to the membership as a reputable and knowledgeable place in Kelowna to have their Volvos looked after.

Many many thanks!

Wednesday, 22 January 2014