Anon

Car wasn't ready to pick up when they said it would be. Before we made the appointment, we informed reception that we could only agree to scheduling for that day if the service could be finished on time. They expressly assured
it would be completed on time. Had to call in to see what the deal was when the shuttle didn't show up on time. By the time the shuttle came and the car was ready, it was an hour later than they'd committed to.