Sheila Lewis

Simply Ahhhhhh-May-Zing! I had a sneaky suspicion that my starter was going! I called Europro Autohaus in a slight panic as I had just moved to West Kelowna and feared I would have to have my car towed there if I didn't take it in NOW! Not only did they take my car, at time when their shop was slammed with business, but they were able to provide me transportation for a few days while my car waited for service! Again, I cannot reiterate how great it is to get a phone call about what is wrong with the car, or needs servicing, and to get a breakdown of what is emergent and what can wait. I love and respect that no one at this shop does anything to the car until the owner gives the "okay". There is no hard sell or pushy tactics, just simple straight forward advice. As suspected it was my starter and two glow plugs. Thankfully they had the parts on hand and in no time flat I was driving my beloved Putt-Putt! And she drives WAY better now! Thank you to the great mechanics and staff at Europro Autohaus! If I were to complain, the only thing that fell flat was one of my tires. I also had my tires changed along with the fixing of the starter. Not all the tires had been checked for pressure, I did have to do that myself, and my drivers side window was covered in grease on the interior. The highlight of the this visit was getting shake hands with the owner, Kevin! What a great and personable guy. I appreciate that he knows my car and the previous owner. Super fan of all the staff at Europro,
especially the ladies who work the front desk! Knowledgeable, supportive, understanding, and full of humour! Thank you to your amazing and never-ending commitment to customer service!