Europro Autohaus Ltd.  |  1755 B Harvey Ave. Kelowna BC  |  Monday - Friday: 7:30AM - 5:00PM  |  Call (250)870-8339

3 star

3

Brenda Chengalath

Wednesday, 09 September 2015

Friendly , Safety conscious , tried to explain problem as best lay mans language . Will return when need arises .

3

Brian Dowdall

Wednesday, 01 July 2015

I took my Jetta in for an oil change and lube job. I got a call saying that a couple of filters were dirty and I gave them the green light to change the filters. When I went back to puck up my vehicle I noticed that I was charged over $100.00 for a "tune-up" that I hadn't asked for. When I asked about the
charge for the tune-up I was told that replacing the filters was the tune-up. I wasn't really happy with that but I paid the bill anyhow!!!

3

Dale Maxwell

Friday, 29 May 2015

Thanks for nice service. When I left you said you could not reset the "check engine light"' It reset on it's own later that day! What ever! Dale

3

Anon

Tuesday, 26 May 2015

Thanks for repairing our air con! Our feedback- I came in from Lake Country and ended up being in town most of the day, left car at 9:30 and got picked up by shuttle (thanks shawna) at 4:00 ish.. That was a bit long for me considering what was repaired (2 O rings and re charge of air con) We appreciate it's all good to go now! We also appreciated the full inspection since recently there were repairs done and in our circumstances we aren't so sure it was checked to our standards since there was some time constraints. The Car seems to run just great so no complaints considering.... your report shows a slight leak at turbo?....My husband wonders why it wasn't wiped away and re checked to see if it is in fact a leak or residual
from recent installation? There was plenty of time to troubleshoot the leak yesterday (in our opinion). We recently had two new turbos installed (one brand new and one re manufactured one) so if something was noticed by the mechanic we would have appreciated a little more investigation so we can put it to rest or give it more attention. There's a long story behind our car, we love it but had some bumps along the way (to say the least) shortly after we purchased it..... Our trust level isn't the highest at this point considering recent circumstances . We came in yesterday thinking a few hundred and came out to nearly $600 and nearly 7 hours of tying up my day I hadn't prepared for. This review is our honest feedback and not intended to be unkind in any way. We thank you for your kind customer service and getting our air con up and running again! Thanks so much.

3

Lisa Murray

Monday, 18 May 2015

Had an oil change and air filter replacement - they were able to program the computer to show an oil change required in another 5,000kms. Their sticker they placed on the dash said 8,900kms and the computer was showing -23,500kms. Also, I provided them with my cell to let me know when the car would be completed and they called my house phone and left a message.

3

Anon

Tuesday, 12 May 2015

Courteous service staff provided an estimate for some maintenance items on my old European car. Fees quoted included unneeded parts, and excluded needed parts. Fee quoted was expensive. I took the work elsewhere.

3

Blair Nelson

Monday, 15 December 2014

Hmmm. Well I consulted with the Service Rep and the Manager about the issue with my Golf, and was informed the Coding was wrong and they were able to modify the Codes to correct the issue. Well $90 later they informed me the Coding is the issue, and there is no serviceable solution, short of replacing the part? Seems as though they gained experience and knowledge at my expense.

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